Politique d’expédition

ORDERS WITH P.O. BOXES can only be delivered by Canada Post.

Order Processing

  • We process orders within 48 hours, Tuesday to Friday excluding holidays. 
  • Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
  • If you need any assistance with your order, please contact us immediately at info@leapfrogoutdoor.com We will not be able to make changes to your order after it has shipped.
  • Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
  • orders valued over $200 may require a signature on delivery.

STANDARD SHIPPING:

  • Free standard shipping in Canada on orders over $100
  • Orders are generally shipped within 48 hours (Tuesday - Friday)

U.S. ORDERS: 

For delivery purposes you must be a U.S. citizen with either a Social Security Number or a Business Tax ID. Orders to the U.S. may be subject to duty, tax and brokerage fees to be paid by the recipient upon delivery - please check with your customs office to determine what these additional costs might be prior to placing an order. As well, additional shipping/freight charges may also apply that are not included in the item price(s) or in the shipping charges displayed in your order details on this website - these additional charges are the buyer's responsibility and will be added to your total order cost. Depending on the products purchased one of our Customer Service Representatives may contact you to request or provide further information. Purchases to the U.S. require a physical address – a PO Box number cannot be used.

Shipping costs for U.S. returns or exchanges are the buyer's responsibility.

HOLIDAY SEASON:

Please be aware that during the holiday season there may be some delays in shipping. Our Outfitters are working hard to ensure each order is processed in a timely manner.

NOTE: We are not responsible for shipping carrier delays.